How can we help?

Click “Get started free” on the homepage. You'll need your email address to sign up. Taxora offers a free tier with 200 credits to get started.

After signing in, go through the onboarding flow. Enter your business name, TRN (Taxpayer Registration Number), NIS number, business type, and address. This information is used to pre-fill your tax forms.

Navigate to Data Sources and click “Import Spreadsheet.” Upload a CSV or Excel file with your transactions. Taxora supports columns for date, description, and amount. You can also manually add transactions.

Taxora supports CSV (.csv) and Excel (.xlsx) files. Your file should have columns for the transaction date, description, and amount. Income should be positive values and expenses should be negative (or you can have separate columns).

Taxora currently supports: S04 (Individual Annual Return), S04A (Quarterly Estimates), S01 (Monthly Employer Remittance), S02 (Annual Employer Reconciliation), and GCT4A (GCT Return).

The S04 is the Individual Income Tax Return filed annually with TAJ. It covers all income sources, deductions, and tax computation. Due by March 15.

The S04A is for quarterly estimated tax payments. Self-employed individuals must file quarterly by March 15, June 15, September 15, and December 15.

The S01 is the monthly Employer's Monthly Remittance return. Employers use it to remit PAYE, NIS, NHT, Education Tax, and HEART deductions. Due by the 14th of the following month.

Complete all steps in the filing wizard, then click “Generate PDF” on the review step. Taxora fills the official TAJ form template with your computed values and generates a downloadable PDF.

Taxora uses AI to analyze your transaction descriptions and automatically categorize them as income or expense types. You can review and correct any categorizations before filing.

The AI achieves high accuracy for common transaction types (bank transfers, utilities, supplies). We recommend reviewing categorizations before filing. You can correct any miscategorized transactions with one click.

AI features consume credits. Each AI chat message costs 2 credits, categorizing transactions costs 1 credit per transaction, and tax computation costs 10 credits. Free accounts get 200 credits at signup.

Yes. After importing and categorizing your transactions, the AI can suggest values for your S04 based on your transaction data. You review and approve before generating the final PDF.

Taxora offers three tiers: Free (200 signup credits, 1 business), Sole Trader (J$2,000/month or J$20,000/year, 500 monthly credits, 2 businesses), and Company (J$6,000/month or J$60,000/year, 1,500 monthly credits, 5 businesses).

Top-up credits cost J$3 per credit. Preset packages are available at 500, 1,000, and 2,000 credits. Minimum top-up is 100 credits, maximum is 10,000.

AI Chat: 2 credits/message, Transaction categorization: 1 credit/transaction, PDF extraction: 5 credits, Form review: 3 credits, Tax computation: 10 credits, PDF generation: 5 credits.

Yes. The free tier includes 200 credits at signup and supports 1 business. You can import transactions, use AI chat, and file returns. Tax computation and PDF generation require a paid plan or credit top-up.

This can happen if your PDF viewer doesn't support form fields. Try opening the PDF in Adobe Acrobat Reader or Chrome's built-in PDF viewer. If fields appear blank, the form may need NeedAppearances to be set — Taxora handles this automatically.

Check that your file is a valid CSV or Excel file with the required columns (date, description, amount). Dates should be in a standard format (YYYY-MM-DD or DD/MM/YYYY). Remove any header rows that don't match the expected format.

Taxora validates each step before you can proceed. Common issues: missing required fields (TRN, occupation), negative values where only positive values are expected, or expenses exceeding revenue. Check the error messages for specific guidance.

Ensure you're using the correct thresholds: J$1,799,376 for self-employed (NOT J$2,003,496 which is for employed persons). Also check that NIS is capped at J$5,000,000 income ceiling.

Email us at support@taxora.com. We aim to respond within 24 hours on business days.

The AI assistant available in your dashboard can answer many tax and product questions in real-time. For issues it can't resolve, email support is available.

Email support@taxora.com with a description of the issue, the steps to reproduce it, and any screenshots. Include your browser and operating system if relevant.